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CUE YOU LTD  •  240 South Drexel Avenue, Columbus, Ohio 43209-1741 
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User Guide

Answers to Questions about CUE YOU™

  1. What is CUE YOU™?
  2. Where can I buy the App?
  3. Can the App workwith iPod Touch or iPad?
  4. Does it work with any smartphone?
  5. How much does it cost?
  6. How many iPhones can be set up with a single user license?
  7. When I buy CUE YOU™ how long is it before I can start using it?
  8. Does it work from anywhere?
  9. If I don't use technology can I learn to use CUE YOU™?
  10. How hard is it to set up the first time?
  11. How complicated is it to learn?
  12. If I don't use email or instant messaging, how can I use CUE YOU™?
  13. Why do you limit video length and audio and image file sizes?
  14. How will I find the CUE YOU™ button with all the stuff on the screen?
  15. What happens if I tap the CUE YOU™ button on the device by mistake?
  16. How can I keep my iPhone with me all day?
  17. The device might get lost. How could I find it?
  18. What other costs are associated with using CUE YOU™?
  19. My eyesight isn't good. How could I receive text messages?
  20. I am deaf. How can I use CUE YOU™?
  21. Can a person with motor skills problems use CUE YOU™?
  22. How do I set up special accessibility for the device?
  23. Does the One Touch Alert button call emergency services?
  24. What if I lose power?
  25. Will I get messages if the screen is black?
  26. What happens if I lose my internet connection?
  27. Will CUE YOU™ work if I'm away from home?
  28. How does CUE YOU™ let the sender know that I've gotten a message?
  29. What happens if I don't acknowledge a message?
  30. Sometimes I get lost when I'm out. Can CUE YOU™ help me?
  31. What can I do to extend the battery life of an iPhone using CUE YOU™?
  32. Medical alert services are so impersonal. How is CUE YOU™ different?
  33. Do I have to live close to the person with CUE YOU™?
  34. Do you sell accessories that might help me use CUE YOU™?
  35. If I buy CUE YOU™ and break my iPhone, will you replace it?

 

 

1.   What is CUE YOU™?
      CUE YOU™ is a remarkable scheduling and messaging system, plus an emergency one touch caller.      This unique App is designed to work with the Apple iPhone, iPod Touch and iPhone, along with our      website. With this powerful tool, one person can create a reminders as well as messages of love and      support for another - and at the same time provide one touch emergency calling assistance. The App      is a silent monitoring system, as well; and it offers accessibility for the physically impaired. Photos,      recordings and videos can be attached, as well as an optional 'Joke of the Day'! Messages and      reminders automatically open on a recipient's iPhone and alert when they arrive.

2.   Where can I buy the App?
      You can buy it online on the Apple iTunes App Store.

3.  Why don't' you recommend using the App with iPod Touch or iPad?
      iPad and iPod Touch will work with CUE YOU™. However, the app includes a OneTouch
      emergency
caller button and GPS tracking capabilities. These are only available on iPhone.

4.  Does it work with any smartphone?
      At this point the App is only available for iPhone 3GS, iPhone 4 and iPhone 4S. The App is also
      compatible with iPodTouch and iPad/iPad 2, but those devices cannot use all features available
      in the App. Messages can be scheduled from any computing device that has an internet connection.

5.   How much does it cost?
      CUE YOU™ is offered on The Apple iTunes App Store, priced at $29.99.

6.  How many iPhones can be set up with a single user license?
      Your license agreement permits you to use CUE YOU™ with one iPhone.

7.   When I buy CUE YOU™ how long is it before I can start using it?
      That depends. For the initial registration of the App and the iPhone, you need to pair the device
      with the portion of the App that resides on the website. Once you've done that, you're ready to go.

8.  Does it work from anywhere?
      You can send as many as 64 messages at once from anywhere using any device with
      an internet connection, although it's easiest from a computer.
The message recipient can
      receive messages from any place that has an internet connection.

9. If I don't use technology, could I learn to use CUE YOU™?
      To receive a message you don't have to know anything at all about computers or technology.
      Messages are delivered and opened for you by the App, which notifies you using a Ringtone
      alert, a Vibration alert or a flashing LED alert.
CUE YOU™ is easier to use than a TV remote!

10. How hard is it to set up the first time?
      For the message receiver, there's really not much to set up. The person planning to send
      messages has to pair the iPhone with the App just once. It's quick and easy.

       
11. How complicated is it to learn?
      For a message receiver there's almost nothing to learn. Touch the screen and your entire
      message appears... If the message reminds you to do something, do it... Touch the
      screen again... and you're finished.

12. If I can't use email or instant messaging, how could I use CUE YOU™?
      CUE YOU™ sends messages like email, text mail and instant messages, but it can do so
      much more! The app functions like a remote calendar. And it is more flexible. You don't have to
      search for anything; the message comes right to you and alerts you that it has arrived - Mail even
     opens itself! For the sender, clusters of messages can be created, scheduled and sent at once.
     And the process is quick - everything is created and scheduled on a single screen.

13.Why do you limit video length and audio and image file sizes for attachments?
      We don't prohibit any sizes or lengths of messages and attachments. But larger files can
      take time to convert and upload - which can be frustrating for the scheduler.

14. How will I find the CUE YOU™ button with all the stuff on the screen?
      It's easy to set up a Home Screen on the iPhone that hides everything except the
      CUE YOU™ button and the OneTouch emergency caller button (if it's enabled).

15.What happens if I touch the CUE YOU™ button on the device by mistake?
      Absolutely nothing happens. Touch 'I've Done It!', and the App closes.

16. How can I keep my iPhone with me all day?
      While we don't sell accessories for the iPhone, we've researched products including belt holsters,
      arm bands and necklace style cases and holders. Here are links to some inexpensive, well made
      solutions. We are particularly fond of silicone lanyards with clasps that hold the device firmly,
      leaving your hands free and the device safe from being dropped or misplaced.

17. The device might get lost. How could I find it?
      The iPhone has a phone finder setting that locates a misplaced device. See Details.

18. What other costs are associated with using CUE YOU™?
      With the recent introduction of the newest iPhone 4S, mobile phone service providers
      carrying iPhones are now offering the iPhone 3GS FREE with subscription to a data plan.
      That device is compatible with CUE YOU™ features. Data plans are not cheap, but if you
      consider the price of the alternative - an expensive avoidable hospital stay or an assisted living
      community (average national annual cost in 2010 of $85,000+) - features available through
      CUE YOU™ cost virtually nothing.

19. My eyesight isn't good. How could I receive text messages?
      In addition to multiple options for screen text sizes, the iPhone has low vision accessibility
      settings that let you adapt the device to your needs. And we have designed CUE YOU™ to
      have a high contrast screen configuration.
   Vision Accessibility Options

20. I am deaf. How can I use CUE YOU™?
      The iPhone allows you to use vibration alerts, as well as a flashing LED light alert for
      messages. But there are many more features that can help with hearing impairment issues.

      Hearing Accessibility Options

21. Can a person with motor skills problems use CUE YOU™?
      Yes they can. IPhone has adaptation options to help with this.
      Physical and Motor Skills Accessibility Options

22. How do I set up special accessibility for the device?
      The User Guide for iPhones is helpful in setting up all device options:
      iPhone User Guide 

23. Does the emergency Alert button call emergency services?
      The emergency call feature is programmed by the person creating and sending messages.
      It can be programmed to call 911 - or a family member, friend or neighbor. The number
      can be edited any time.

24. What if I lose power at home? Will I still get messages?
      Yes. With CUE YOU™ when a new batch of reminders is created, all are sent to the
      receiving device and stored there. Once the messages are in the iPhone, they will be
      delivered as long as the battery is functional, even if there is no electricity.

25. Will I get messages if the screen is black?
      Yes. Even if your device has been placed in 'sleep mode' it will automatically alert
       and deliver messages.

26. What happens if I lose my internet connection?
      If a slate of messages has been downloaded to the device, messages and reminders will be
      delivered automatically even if the internet connection is lost.

27. Will CUE YOU™ work if I'm away from home?
      CUE YOU™ will work, even if you are away from home. New messages and reminders
      are automatically downloaded any time there is an available internet connection; and once in the
      device they will be delivered to the message recipient even if there is no power and no
      internet connection.

28. How does CUE YOU™ let the sender know the recipient has seen a message?
      When the receiver has accessed a new message, touching the 'Finished' button on the screen
      triggers the device to send a message receipt to the scheduler's Message Schedule page on the
      CUE YOU™ website. The sender can go there any time to follow up.

29. What happens if I don't acknowledge a message?
      Failing to acknowledge a message or reminder can communicate to the sender that you need help.
      If the sender goes to the website and sees a succession of messages that have not been
      acknowledged over a period of time, it serves as a trigger to make sure you are okay.

30. Sometimes I get lost when I'm out. Can CUE YOU™ help me?
      The iPhone has a built in GPS antenna. As long as it is with you and the battery
      has a charge, you can be tracked and your location can be identified.

31. What can I do to extend the battery life of an iPhone using CUE YOU™?
      A working iPhone battery is the key to success in working with the App. There are several options
      to extend battery life. We don't sell any hardware or accessories, but there are resources available
      to help with this; and have put together links to various sources.

      Providers of useful CUE YOU™ accessories.

32. Medical alert services are so impersonal. How is CUE YOU™ different?
      Our App is so much more than a medical alert service! CUE YOU™ helps with your quality of life
      and supports your independence through a personal connection with people you know best - your
      family, friends and community of Caregivers.

33.Do I have to live close to the person with CUE YOU™?
   
  No. Once the iDevice and App have been paired, which can easily be done remotely, you can
      send messages from anywhere in the world, as long as there is an internet connection available.
      Likewise, messages can be received from any place that has internet connection just long enough
      for the slate of messages to be downloaded to the device.     

33. Do you sell accessories that might help me use CUE YOU™?
      We don't sell any hardware or accessories, but we have researched useful accessories
      and have put together links to options. 
providers of useful CUE YOU™ accessories.

34. If I buy CUE YOU™ and break my iPhone, will you replace it?
      No. A warranty on your device comes through the seller or manufacturer. We offer no warranties or
      guarantees concerning hardware or accessories used with CUE YOU™; and of course, we cannot
      guarantee anyone's compliance in acting on reminders and messages provided through the App.

 

ADULT DAUGHTER WITH MOM

teen duaghter getting a hug

woman hugging Alzheimers mom

down syndrome girl with mom

grandpa hugging toddler

developmentally disabled teen boy and mom

 


© 2013 CUE YOU LTD All Rights Reserved.
iPhone, iPod and iPad are registered trademarks of Apple, Inc.

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